Technical Support Representative - Level 1

Job Title

Technical Support Representative - Level 1

Job Description

About our company
Byte Software, a dynamic and rapidly growing software company in Kirkland, WA is interviewing for a client-facing Level I Software/Technical Support person to join our five-person support team. The position is multi-faceted, supporting both mortgage banking software and the technical aspects of installing and integrating the software with other products.
Byte Software produces commercial desktop-based and browser-based applications for the mortgage banking industry. For more information on our company and products, please visit www.bytesoftware.com. We take pride in providing superior customer support to our thousands of customers nationwide.

Level I Technical Support Rep is…

A problem-solver and a doer; passionate about helping our clients succeed.
Comfortable providing software and technical support to end users with varying degrees of technical knowledge
Assists in the creation of support and knowledgebase articles
Continually developing a mastery of our software programs

About you

Proven track record for attention to detail, organization, efficiency and communication
1+ years’ customer facing experience working with computer hardware, software and basic networking
Enjoy being a part of a team while able to research answers independently
Emanate confidence while assisting users with both familiar and unfamiliar processes
Comfortable working in an environment with shifting priorities
A team player that can build a great working environment with everyone at Byte

Other bonus skills

Mortgage industry experience
In-depth understanding of IIS and ability to troubleshoot complex issues
Experience working with ClickOnce and MSI deployments
Knowledge of SQL/SQL script, Java Script and PowerShell scripting

Pay for this position varies depending on experience.

Byte Software operates in the financial services industry; satisfactory results from a pre-employment credit check and background check are a condition of employment.

Location

Kirkland, WA

Link to Application

Contact Name

Tamara Davis

Contact Phone

(425) 636-0824

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