Service Repair Technician

Job Title

Service Repair Technician

Job Description

If you wish to apply, please follow the "how to apply" instructions at the bottom of this posting

About us

OCULUS Inc is a small family-owned business based in Arlington, WA.
We are one of the well-known market leaders for the distribution of ophthalmic equipment to Ophthalmologists, Optometrists and Opticians in the US with our headquarters location in Germany.

Job Overview

Service Repair Technicians will follow all repair and inspection procedures on equipment, following manufacturers' specifications and using designated test and analysis instruments while ensuring our customers experience the minimum downtime possible.

Responsibilities and Duties

• Conduct regular inspections on units following manufacturers' inspection regulations, using hand tools, power tools, or measuring devices and perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment.
• Inspect and test malfunctioning devices or related equipment and perform repairs
• Redirect elevated problems to appropriate resource.
• Perform functionality tests on outgoing equipment for sale
• Perform equipment functionality tests after software/hardware updates
• Effectively document service data in ERP software, to track repair and service history
• Verify and update any customer data changes
• Conduct professional and service-oriented communication with customers or people involved when providing and processing information in response to inquiries, concerns, and requests throughout the service process
• Participate in ongoing training either by self-study or offered classroom training to maintain current knowledge of the equipment
• Contribute to continuously developing our device maintenance standard operating procedures, by sharing knowledge (advise others on issues related to repairs, installation, or equipment design)
• Provide repair information to Service Admin Team for the weekly report to management
• Direct elevated service and repair questions to supervisor


2-year Associate Degree in Electrical or Mechanical Engineering or equivalent
Soldering experience (may be asked to demonstrate)
Proficiency in writing and communicating
Computer and Software / CRM user experience
Effective listening skills
Attention to detail
Ability to read, understand and follow repair instructions / guidelines
Problem-Solution oriented

Physical demands and work environment

Ability to work and perform activities standing or sitting over a length of time, taking equipment apart, testing equipment in confined dark rooms, lifting and moving objects up to 50 lbs. and operating repair tools that require good vision and a steady hand (i.e. soldering device, etc.)

Job Site: 98223, Washington State
Start: Immediate Hire
Entry Level
Job hours: 8.30 am to 5.00 pm Monday - Friday


To be considered for this position, please complete the pre-hire assessment and upload your resume to complete your application.

To start the assessment please copy this link into your browser:

Contact Name

Jessica Anderson

Contact Phone

(425) 670-9977

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