Advocate One

Job Title

Dispatcher

Job Type

Full Time

Job Description

IT / Telephony Help Desk Dispatch. Advocate One announces that a Dispatcher position is now available. This is a full time, permanent position available immediately.
Advocate One is an IT and Telecommunications service, sales and consultant company serving the Greater Seattle Area, including King and Snohomish counties. Being fully licensed, bonded and insured, we provide remote and onsite services to address our customers’ communication and network needs.
Our customers have come to rely on us as their one-stop shop for Voice and Data solutions for their small / medium sized business.
YOUR expertise in the Technology field becomes OUR company’s newest asset.
Who We Are:
If you want to enjoy coming to work every day and the people you work with, we’d like to talk to you.
We are a passionate group of technology professionals who are dedicated each day to being our client’s Advocate. We are geeks, we are musicians, we are gamers, but most importantly we respect and celebrate our similarities and differences that create the unique environment we love to come to every day. We place a high value on attitude, motivation, and integrity above all else. As a team, we share our individual skillsets and expertise to ensure that our clients, vendors, and partners are given an exceptional experience that knows no equal in our industry. Let it be clear, we are not offering just a job. We are offering a work home and career for like-minded tech experts.
Do new gadgets and integration API’s keep you up at night? Are you constantly weighing the advantages of air-cooling rigs versus liquid cooling rigs? Is your home page jump list populated with tech, innovation, and automation blogs? If so, then let’s start a conversation.
Technical Duties:
· Provide exceptional customer service through phone, email, and instant message interaction with our clients and vendors
· Have excellent written and verbal skills, with the ability to clearly explain technical terms to end users and vendors
· Provide clear information to Field Technicians regarding service requests, and to end users regarding status of those requests
· Ensure efficient coordination, prioritization, and scheduling of Field Technician activities
· Monitor tickets, projects, and mailboxes/portal to ensure proper service routing and timely resolution.
· Assist in shipping, receiving, inventory and other internal tasks related to company-wide operations
· Support internal staff through Tier 1 remote/phone support
· Coordinate effectively with other departments to ensure quality of service delivery (for both internal and external customers)
Requirements:
Minimum Knowledge/Skillset:
• High School Diploma or equivalent / technical training
• Basic understanding of IP networking, Microsoft Operating Systems and basic troubleshooting
• Experience with Ticketing systems or other CRM systems (e.g. Connectwise, AutoTask)
• Experience within Microsoft Office Suite / Office365
• Be personable, eager and motivated to get the job done right the first time
What We Offer:
· Set Schedule
· Paid Time Off (PTO)
· Wealth Benefits (401k) with Employer Matching
· Health Benefits (company sponsored)
· Company provided tech devices (laptop, phone, etc)
· Generous mileage / dispatch reimbursement
· Continuing education / tuition reimbursement
· Quarterly company team-building events
Salary DOE
Please reply with resume and mention your current technical experience and exposure in your cover letter.
Job Type: Full-time

Location

Everett

Website

Contact Name

Advocate One

Contact Email

Contact Phone

(425) 374-7907