Card Kingdom, Inc.
$19.00 To 20.86 Hourly
Job Title: Product Intake Operations Specialist
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game’s history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.
In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.
Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
The Product Intake Operations Specialist is responsible for the overall receipt of Mail for Card Kingdom and the Grading Team. This person will ensure that the daily functions and procedures of Product Intake Operations run smoothly and efficiently, such as receiving, verifying, distributing, sorting, and storing mail along with inspecting Sealed Product for online sales. From receiving and verifying MTG cards to customer service tasks, Product Intake Operations must keep close tabs on all facets of mail operations. This person must have an eye for detail to ensure the quality and accuracy of the received product. Product Intake Operations must provide a sufficient level of customer service as well as interface appropriately with many departments within Card Kingdom. This role requires the ability to solve problems and work independently as needed.
Receive product and mail deliveries
Load and unload mail deliveries as needed
Verify customer orders
Stage customer mail and process bulk mail
Put away, organize, and prepare items for online sales
Follow all quality standards, procedures, rules, and regulations
Document and appropriately escalate information regarding missing, damaged, or incorrect shipments
Receive all incoming Bulk orders & orders for the Grading Team
Receive and inspect all Sealed Product orders
Additional duties and responsibilities as assigned
Associate degree or equivalent work experience
Experience with Magic the Gathering product is a plus
Familiarity with Word, Excel, and Outlook
Top-notch time management skills and ability to self-direct
Excellent verbal and written communication skills
Ability to regularly lift up to 50 lbs.
Experiences using warehouse equipment and tools
Ability to stand and work on hard surfaces for hours at a time
Positive outlook and “can-do” attitude
Location / Work Schedule
Job Type / Salary
Non-exempt: From $19.00, and $19.67 after proficiency is met.
Paid Time Off: 3 weeks accrued per year, 4 Company Holidays
Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
Retirement: 401(k) with 4% Safe Harbor match, no vesting period
Employee Stock Ownership Plan
Flexible Spending Accounts & Health Savings Accounts
Pre-Tax Commuter Benefits
Supplemental Life and AD&D Insurance
Accident, Critical Illness & Hospital Confinement Plans
Employee Assistance Program
Equal Opportunity Employment:
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.