OCULUS, Inc.

Job Title

Technical Support Representative

Job Type

Full Time

Job Description

Company Overview:

OCULUS is a family-owned medical device company founded and headquartered in Germany over 125 years ago. Since then, the company has expanded globally and was established in the USA more than 20 years ago. OCULUS develops first-class instruments for eye diagnostics (ophthalmic medical equipment) for optometrists and ophthalmologists. Our team of professionals takes pride in providing high quality products, comprehensive product education, and exceptional customer service to doctors and their staff. Join us to contribute to an evolving health-care organization dedicated to enabling eye care practitioners to preserve vision.

Corporate Website: https://www.oculus.de/us/from-idea-to-product/

U.S. Website: http://oculususa.com

Benefits:

Company covers 100% healthcare insurance premiums for employees and dependents, paid time off starts at 3 weeks annually, nine paid holidays, life insurance, short-term and long-term disability insurance, and a retirement plan with a very generous company contribution, and more.

Job Overview:

Our Technical Support Representatives support customers who own OCULUS devices that are connected to software and networked. This includes speaking with customers on the phone to provide technical and network problem resolution by asking questions to diagnosis the issue while guiding them through step-by-step solutions. Solutions may include uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, or power cycling equipment. This position is also cross trained to perform first level inspections and minor repairs on devices.

Application Instructions: From the Application Link, please review the full job posting, apply online, and complete the online assessment in the link in the job posting.