The Home Depot – In Store Equipment Services

Job Title

Field Service Technician

Job Type

Full Time

Job Description

HD Equipment Services is providing life-cycle management solutions. We are The Home Depot’s repair and maintenance provider for retail stores and other facilities across the United States, Canada, Puerto Rico, and Guam. We ensure store equipment, such as paint shakers, power saws, blind cutters, lift equipment, and other selling tools are safely maintained and repaired at the best value to deliver the most convenient customer experience. Join us!

Position Purpose:
Field Service Professional – As a Field Service Professional you will maintain a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stand, blind cutting machines, shopping carts, and lifts. You must be a self-starter, eager to “hit the road” and derive great satisfaction in getting customer’s equipment up and running. Generally, provide maintenance and repairs in various locations within a 1.5 hour radius of your home. The hours for this position are based on customers maintenance needs and will vary.

Major Tasks, Responsibilities & Key Accountabilities:
30% – Be customer-focused, strive to delight the customer. Be available and accessible by phone and computer daily as required. Explain each service and repair performed to customers

30% – Maintain, trouble-shoot and service light industrial equipment both mechanically and electrically. Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly. Test each system after service/repair is complete to ensure the system is functioning properly. Perform proper inspection of customer system to prevent future issues. Read mechanical, hydraulic, pneumatic, and electrical schematics as required

20% – Provide daily reports and communicate regularly with store managers, District Managers and home office personnel. Provide detailed and clear service reports, turning them in daily. Make phone calls and processing paperwork in accordance with CPES policies and procedures

10% – Use computer applications for word processing, modify excel spreadsheets, inventory control and reporting

10% – Use sound judgment to deal with and eliminate safety related issues

Nature and Scope:
This position reports to the REGIONAL SVCS EQUIPTMENT MGR
This position has no direct reports

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

Essential Skills:
Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must have reliable transportation and valid Driver’s License with proof of insurance and good driving record

– Versatile equipment maintenance repair skill set

– PLC and Welding experience – Light welding beneficial

– Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures

– 1-3 years wrench in hand experience (mechanical, engineering, electrical, copiers, or cable installation (Experience limited to only computer/IT repair and installation is not generally a fit for this role.)

– Must be able to read mechanical, hydraulic, pneumatic, and electrical schematics as required

– Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft.

– Must reside within 15-20 miles of the target city

– Must have standard tools used in the craft, a computer and scanner with high-speed internet access

– Be a self-starter, driving customer satisfaction with a passion for equipment maintenance

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:

3 years

Certifications & Licenses:

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies:

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Builds Networks: Effectively building formal and informal relationship networks inside and outside of the organization

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Decision Quality: Making good and timely decisions that keep the organization moving forward

Contact Name

Nicole Gdula

Contact Email

Contact Phone

(907) 232-6285